Frequently Asked Questions
Everything you need to know about your Boost Mobile experience.
How do I activate my new Boost Mobile device?
You can activate your device online through our Activation Portal by entering your SIM card ICCID and device IMEI number. Follow the on-screen prompts to choose a plan and transfer your existing number or get a new one.
What is the return policy for phones and accessories?
We offer a 7-day money-back guarantee for devices purchased on our website. Items must be returned in their original packaging with all included components and in like-new condition to qualify for a full refund.
Does Boost Mobile offer 5G coverage?
Yes, Boost Mobile provides 5G access on all our plans at no extra cost, provided you have a 5G-compatible device and are within a 5G coverage area on our expanded network.
How can I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking number. You can use this number on our website's 'Order Status' page or via the carrier's portal to see real-time updates.
Can I bring my own phone (BYOP) to Boost Mobile?
Absolutely. If your device is unlocked and compatible with our network, you can purchase a Boost Mobile SIM kit and select a monthly plan without having to buy a new phone.
What payment methods do you accept for monthly plans?
We accept all major credit and debit cards (Visa, MasterCard, American Express, and Discover), as well as Boost Mobile Re-Boost cards and digital payments like PayPal.